Issue with Payment for Saver Day Pass – Mastercard Not Accepted

edwriver

Hello,

I’m trying to purchase a Saver Day Pass for a trip I will be taking in four months, but I’m experiencing an issue with the payment process. I am from Colombia and currently, the system is not accepting my Mastercard as a payment method.

Unfortunately, the other available payment options seem to be limited to local (Swiss) users, and I do not have access to any of those alternatives. As an international traveler, this makes it very difficult for me to proceed with my booking.

Could you please advise if there is a workaround for this issue or if there are plans to enable international credit card payments again?

Thank you in advance for your help.

RolandP

Hello edwriver

Columbian credit cards have to meet indeed higher security standards, as it appears.

If your credit card supports 3D secure ID (check with your credit card bank to have it activated), the payment should be possible.

Make sure you enter all payment information in full capital letters.

Alternatively, you can purchase the tickets from Trainline website, although they charge a fee.

Beware that a Saver Day Pass cannot be cancelled in case of non-use.

Kind regards,
Roland