Hello hisjohn
Welcome to the SBB Community, we are not the SBB Customer Service, yet a customer support page run by volunteering independent travel experts.
We cannot give other advice than SBB already gave: call SBB to see if there is a ticket on file, but you had entered your e-mail address wrongly; consequently, the ticket cannot be sent to you.
SBB Contact Center phone from the U.S.: 011 41 51 225 78 56 (24/7).
However, in 99% of the cases with the same issue, the ticket has not been issued at all. Our forum is full of similar questions. A charge on your credit card does not mean you have paid for the ticket. It is simply a payment authorisation request that will disappear after a few hours or days; no money has been transmitted.
Important: Make sure your credit card supports 3D secure ID, a two-way factor authentication required by many European webshops. Check it with your credit card bank.
And, there is actually no need to purchase the Swiss Travel Pass in advance, it can be purchased on-site at the SBB Travel Center, too. Alternatively, you can purchase it from the Switzerland Travel Center: https://switzerlandtravelcentre.com/en-ch
I bought it as guest from abroad and this is not need to be registered.
Correct; however, having an account would allow you to check the list of orders and find the ticket there, should it have been issued. So we do strongly suggest creating an account. And, you could use / show your pass using the SBB Mobile app, which is not the case if the pass was not purchased as a registered user / with an account.
So, I signed up later to seek advice from the community.
Great idea, although we cannot help much with your problem; however, keep in mind, when you deal with Swiss people, saying ‘hi’ before asking a question and thank you will definitely rise their willingness to help.
Kind regards,
Roland