Ticket refund

Kelaciex61

Good afternoon,

I had a ticket booked this morning from Bologna to Zurich and I need to take a train 2 hours earlier. I tried to change or refund the ticket and it said it’s not possible in the app. I thought maybe the same ticket is ok, but controller said I need to book a new ticket and ask for a refund at the office. At SBB office I was told I need to contact SBB online or call.
All tickets are attached, could you please help?

Kind regards,
Galina

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Danhiel

Hello Kelaciex61

This community is not intended to contact the SBB customer service.

Tickets are exchangeable only before departure if the conditions allow it and you can make it by calling the SBB Contact Center. You have to pay a surcharge if you exchange Economy tickets.

You can try to submit a complaint, but I don’t think that a refund will be accepted:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards
Danhiel

Krist

If this was a Bologna - Zurich ticket you should have had it exchanged for an earlier train at the Freccia Desk in Bologna station. For changes on the travel day itself it is the railway you are travelling on that you need to contact.
This of course provided that your fare conditions allow you to change your ticket.

You can also do this in the Trenitalia App. When you book a trip to Italy with SBB the tickets you get will have proper Trenitalia ticket codes, that you can use to load them in the Trenitalia app, and manage there.