Hello Quiehiboi94
Welcome to the SBB Community.
We are not the SBB Customer Service.
International tickets cannot be cancelled online.
If your ticket is eligible for a refund, which depends on the fare type, please call SBB for a manual refund: +41 51 225 78 56.
Kindly note, for cyber security reasons, you should never post ticket details on a website that is accessible to the world.
Kind regards,
Roland