Dear SBB Customer Service,
I recently purchased a return ticket for the route Tirano – St. Moritz on June 4, 2024, at approximately 09:01 through your platform. The payment was successfully processed — the amount has been deducted from my bank account — but I have not received any confirmation email or the ticket itself.
Could you please check whether the purchase was successful on your side and resend the ticket to my email address?
Here are the details to help identify the transaction:
• Date of purchase: June 4, 2024
• Time of purchase: Around 09:01
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• Route: Tirano – St. Moritz (Return)
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I would greatly appreciate your assistance in resolving this matter.
Thank you in advance.
Best regards,
Csordás Szabolcs
*deleted by admin for data protection reasons