Payment taken, but tickets not issued

JohnGW

Hello,

I successfully bought a Saver Day Pass for 10th August one week ago, and received the email ticket. Ten minutes later, I tried to buy a Saver Day Pass for 11th August using the same credit card. At the end of the process it said “There has been a technical problem” and the process errored out.

I have waited one week to make sure it was not just a temporary hold on the credit card - it was not. The charge is real.

How can I get either (a) the ticket I paid for, or (b) a refund?

NB: I only created my SBB account to make this post - the tickets were purchased without an account.

Thanks,

John

JohnGW

Update: The charge has now been removed. It took eight days, in case anyone else reads this.

Danhiel

Hello JohnGW

Thanks for sharing this information. I had the same problem with another ticket reseller and the amount is still reserved after 8 days. This question comes very often in the community.

Kind regards
Danhiel