Unable to find the “customer no” in my ticket

Shoashaudum67

Hi everyone,
This is my first time in the EU, so I’m a bit confused. I purchased two 8-day Swiss Travel Passes, but during the checkout process, I wasn’t able to log in, so I selected the “Continue as a Guest” option.

Now I can’t find the “Customer Number” in the confirmation email or the ticket PDF, which means I can’t link the pass to the SBB app or make seat reservations. I’ve also tried contacting customer support multiple times, but it always says “not available at this time.

Danhiel

Hi Shoashaudum67

It is not possible to link the pass, but you can search timetables and make seat reservations in the SBB app. However, reservations are not necessary, except for some panoramic trains. You can find more information here:

https://community.sbb.ch/blog/23887-demystifying-seat-reservations-on-swiss-trains-a-comprehensive-guide

Kind regards
Daniel

Krist

If you purchased the pass as a guest there is no way for you to import it in the SBB app.
There is however no need to do so. Just print the pass out, or store a copy on your phone. As long as you can show the QR code somehow you are fine.

Regarding reserving seats: Do not bother. Except for the a few panoramic trains you do not need reservations. And reservations for panoramic trains you do directly with the operator.