Jingwei Liu I bought two tickets from 13th to 16th. But my visa have not come into effect yet. So I have to cancel the trip. Please apply for a refund through me.Ticket-ID is ••••••••••••, and •••••••••••••. Order no. is •••••••••••••.
Danhiel Hello Jingwei Liu Sorry, this community is not intended to contact the SBB customer service. You can find more information about refunds here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation.html Kind regards Danhiel