Dear SBB Customer Service,
I hope this message finds you well.
I am writing to formally express my dissatisfaction following an unfortunate incident that occurred during my recent journey with SBB.
While traveling with my small dog — who was inside his transport bag — I briefly took him out of the bag while exiting the train in Lausanne, as I needed to change trains to continue toward Aigle. At that moment, a ticket inspector approached me in an extremely aggressive and disrespectful manner. He insisted that I needed to pay for my dog, despite the fact that my dog was in a transport bag and according to my understanding — and experience from the past 10 years of travel with SBB — pets in transport bags travel free of charge.
The inspector’s tone and behavior were completely inappropriate and left me feeling humiliated in public. I have always respected the rules of transport and have never encountered such a situation before. I believe I was treated unfairly and unjustly, and I kindly request that you review this matter.
I would appreciate a clarification on the official policy regarding small dogs in transport bags, and I hope appropriate steps will be taken to ensure that no other passengers experience such disrespectful treatment in the future.
Thank you for your attention, and I look forward to your response.
Kind regards,
18.06.2025 13:15h
Train Route- Emmenbrücke gersag 10:52 Sursse 11:18 Lausanne 13:20 Aigle 14:02
Info of the ticket
Sold:
17.06.2025 19:17:45
Ticket-ID:
Reference no.:
Order no.:
Article no.:
84004
Changed by Admin for data protection reasons
