I used the SBB mobile app to attempt to purchase train tickets from Interlaken to Munich HBF. My first attempt got an error. I thought it might have to do with my seat reservations, so I removed those and tried again, this time successful. But I was actually charged also for my first attempt where the tickets did not show up in the app and an error message was displayed. How can I get a refund?
These are the 2 orders, for the same passengers and same trains.
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