Swiss Travel Pass Flex - Cancel/Refund rules

Voarreepe36

What are the refund rules for Swiss Travel Pass Flex, for cancelling before travel has commenced? Full 100% refund possible?

RolandP

Hello Voarreepe36

Welcome to the SBB Community.

Provided you have purchased the Swiss Travel Pass from SBB and you have purchased it with an user account, there is a free cancellation before the first day of validity.

If you have purchased it from SBB as a guest, you will pay CHF 10 per cancellation.
https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html

If you have purchased it from another reseller (Klook, Rail Europe, etc), you have to request the refund with them.

Kind regards,
Roland

KR1

Thank you!