syoi Hi, I bought swiss pass but accidentally wrote wrong email. Can anyone advise me on how to retrieve back my swiss travel pass, the payment have went through too.
RolandP Hello syoi For this reason, it is very helpful to purchase the passes with an user account rather than as a guest. In your case you can only call SBB: +41 51 225 78 56. Kind regards, Roland
syoi I see. Thank you. Also, do the number only work during working hours? I have tried calling several times but the call doesn’t went through.
RolandP syoi Hello the SBB Contact Center is available 24/7. If you call from the Americas, the phone number is 011 41 51 225 78 56. Kind regards, Roland