Hello,
I used to SBB service on June 6th. and 3 person
I would like to ask if a refund is possible in the following situation.
[Original Purchase]
Order no. •••••••••••••
Super Sparpreis Europa, from München Hbf to Luzern
1-1. München – Zürich (Connection ½)
1-2. Zürich – Luzern (Connection 2/2)
Order no. •••••••••••••
Supersaver Ticket, from Luzern to Grindelwald.
[Situation / Delay]
The first train(1-1.) was delayed by 45 minutes.
As a result, I was unable to take the second and third trains.
I had to purchase new tickets to match the delayed arrival time.
[Additional Purchase]
Order no. ••••••••••••• / Point-to-point Ticket, from Zürich HB to Luzern
Order no. ••••••••••••• / Point-to-point Ticket, from Luzern to Grindelwald
Thank you for your time.
Please kindly understand that I am Using translation tool, so the tone may sound a bit unnactural.