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Visp to Zermatt travel and additional hotel , taxi expenses refund?

kiran potnis

Hello Sir or Madam,
We were travelling from Chamonix to ZERMATT via VISP. But due to landslide, we are stuck in Visp, we need to reach ZERMATT as soon as possible. What options do you have? We are spending extra on Hôtel and taxi to stay in VISP even though we had confirmed booking in ZERMATT for 2 nights . June 30 and July 1. Can we get refund of this excess hotel living bill and taxi charges? Help us reach ZERMATT asap.
Thank you,
Kiran

RolandP

Hello kiran potnis

Welcome to the SBB Community.
This is a travel forum run by volunteering travel experts; we are not the customer service.

There are replacement buses operating. The timetable is up to date: https://www.sbb.ch/en
Your train tickets are valid for today if you were unable to travel yesterday.

There is no compensation for hotels or taxi, whatsoever; a landslide is an external cause and not in the control of the train company. Therefore, no compensation is paid. Please contact your travel insurance for it.

And, the line is not operated by SBB.

https://www.matterhorngotthardbahn.ch/en/stories/timetable-rail-traffic-informations

Kind regards,
Roland

Danhiel

Hello kiran potnis

If you bought your ticket from Chamonix to Zermatt in one transaction, it could be considered as an international through ticket with other rules. In this case I would try to obtain a refund of the taxi costs and the hotel night.
The rules are in this document:

REGULATION (EU) 2021/782 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 29 April 2021 on rail passengers’ rights and obligations

Article 20 Assistance

(b) hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10), the railway undertaking may limit the duration of accommodation to a maximum of three nights.

Article 19(10):

A railway undertaking shall not be obliged to pay compensation if it can prove that the delay, missed connection or cancellation was caused directly by, or was inherently linked with:

(a) extraordinary circumstances not connected with the operation of the railway, such as extreme weather conditions, major natural disasters or major public health crises, which the railway undertaking, in spite of having taken the care required in the particular circumstances of the case, was unable to avoid and the consequences of which it was unable to prevent;

Kind regards
Danhiel