Booking luggage transfer on behalf of other travelers

kimkimtravel

Hi there — I just purchased a luggage transfer from Verbier to Arolla on behalf of my work colleagues. The booking is under my name, as I am the account holder, and I was wondering if that will be an issue or not? If yes, is there a way to ensure their names are on the reservation so there is no confusion or issues when their bags are picked up and dropped off?

RolandP

Hello kimkimtravel

For contractual and legal reasons, the service has to be booked under the name of the person travelling, just as with e-tickets.

The person must be in the possession of a ticket for the entire route, see below.

Should this be a the case: SBB is not transporting luggage for people doing the Haute Route yet not having a train ticket for the same route, e.g. Verbier to Arolla. For this, you must use a private luggage transportation service.

Kind regards,
Roland

kimkimtravel

Hi Roland - thank you for your reply. Are you saying that SBB is not able to do a luggage transfer from Verbier to Arolla? If not, do you have a recommendation of who we can contact? I was able to book the service, but it sounds like I need to cancel the booking.

I am having a hard time finding another service to help us, and my travelers will be in Switzerland soon. Any help is appreciated!

RolandP

Hello kimkimtravel

I am saying that the luggage transportation service is offered to people who want to travel from A to B using public transit but who are not able or willing to transport the luggage themselves on the train and therefore want SBB to take care of the luggage. Therefore, at luggage check-in, the customer must be in the possession of a valid ticket for the same route for which they want to send the luggage. This is verified at luggage check-in.

If your customers are intending to do the Haut Route by ski / hiking, they likely do not have a valid ticket to travel from Verbier to Arolla by public transit. And, SBB will refuse the luggage transportation as the railway company is not a private luggage transfer company. In this case, you must hire a private luggage transport company, there are quite a few offering this service to people doing the Haut Route. Google does know them.

Kind regards,
Roland