I have forgotten my travelcard (GA) at home while travelling from Bern to Zurich. I have bought a ticket but it wasn’t scanned by a train control. When I arrived in Zurich I went to the info counter and they issued me a new temporary GA. In SBB app I requested a refund but I didn’t heard anything yet. How much time will it pass until I get the refund? I saw that there is a 10CHF fee.