I am writing to kindly ask you to confirm the status of my refund for one of the tickets in my order. I submitted a refund request and received confirmation that the ticket was refunded. However, I have not yet received the refund amount in my account. Here are my order details: - Order number: ••••••••••••• - Date of purchase: 01.07.2025 - Payment method: Mastercard - Passenger name: Gwangjae Seo - Refund amount: CHF 61.80 I have attached screenshots showing the refunded status of the ticket. Could you please confirm when the refund will be credited to my card?

Ce site est optimisé pour être consulté depuis un navigateur moderne dans lequel JavaScript est activé.

refund

Kacheungu75

I am writing to kindly ask you to confirm the status of my refund for one of the tickets in my order.

I submitted a refund request and received confirmation that the ticket was refunded. However, I have not yet received the refund amount in my account.

Here are my order details:

Order number: •••••••••••••
Date of purchase: 01.07.2025
Payment method: Mastercard
Passenger name: Gwangjae Seo
Refund amount: CHF 61.80

I have attached screenshots showing the refunded status of the ticket.

Could you please confirm when the refund will be credited to my card?

Chiara_S

Hello Kacheungu75

Here on the SBB community, we cannot assist you because, for privacy reasons, we do not have access to tickets or refund requests. Also, for data protection reasons, we advise you not to post personal information here.

Therefore, I recommend contacting us by phone anytime at +41 51 225 78 56 or writing to us via Live Chat.

Please remember that it takes at least 5 days for the refund request to be processed and, if accepted, a few more days to receive the money on your payment method.

I wish you a great day,
Chiara_S