Stolen luggage on Lausanne to GVA airport this morning

Yuekutea99

I was traveling on the 6:23 am train from Renens to GVA airport. My luggage was taken at the GVA stop. The train attendants told me I need to talk to the SBB office. I waited 30 minutes for the office to open at 7:30am and was told I needed to make a police report and I could file a lost item report. This was not a lost item…my luggage was STOLEN with important contents. Nobody seemed to care and I was not able to make a police report - they told me it would take 1 hour to file the complaint…and I would not have time to make my flight back to NY. I am shocked by the responses at each point of contact.

Danhiel

Hello Yuekutea99

This incident is regrettable and I understand your frustration, but how could we help you in this community?

Railways are not responsible for your luggage. You could send a complaint with a registered letter if necessary, for example to obtain a refund from your travel insurance. You have 3 months to do it. Otherwise I don’t think that it is useful, the police certainly doesn’t invertigate for every solen luggage.

Kind regards
Danhiel