The comment from @RolandP ist correct. If you have received neither an order number nor a confirmation e-mail from SBB. Therefore your means of payment was not charged.
For data protection reasons, we do not have information about our customers’ orders via Community. I advise you to contact our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or if it does not work at +41 51 225 78 00, my colleagues will inform you.
Note: I have hidden your first and last names for data protection reasons. Do not communicate private information about the community!
Thank you for your understanding