Ticket booking error

aybeny · 2023-02-15T13:54:55+00:00

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aybeny

Dear SBB,

While trying to book a ticket I got run time error after providing payment info. I deleted my order but I still see it in my credit card transactions. Could you please delete my payment? My ticket is not visible under orders or tickets menu.

Regards
Ayben

RolandP

Hello aybeny

Simply be patient. Your credit card has not been charged yet the amount was reserved. It will again be released in the upcoming hours.

Best regards,
Roland

aybeny

RolandP Thank you so much. It is resolved.

gayounkoh

Hello RolandP

I just bought a ticket from Spiez to Milano Centrale for my friend (*** SBB admin: redacted => data protection), without logging in.
And the payment has been completed, but they said <Time limit exceeded - journey no longer available.>
What should I do?
The ticket didn’t come.

I think it’s an error.
Please cancel my payment.
I’m so nervous now.

Regard,
(*** SBB admin: redacted => data protection)

NicolasK

Hi gayounkoh

The comment from @RolandP ist correct. If you have received neither an order number nor a confirmation e-mail from SBB. Therefore your means of payment was not charged.

For data protection reasons, we do not have information about our customers’ orders via Community. I advise you to contact our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or if it does not work at +41 51 225 78 00, my colleagues will inform you.

Note: I have hidden your first and last names for data protection reasons. Do not communicate private information about the community!

Thank you for your understanding

Kinds regards
NicolasK