Exchanging an international ticket

Koockainoo87

Hi, I just purchased a ticket and accidentally purchased for the wrong time. I am trying to call SBB to change to a later train. However, when I call +41 848 446 688 from the US I am not able to connect. Is Is there another number I can call? Thanks

Krist

What kind of ticket did you buy? It is very well possible that you are not bound to the train you selected and can take a later train without needing to do anything or contact anyone.

But we cannot tell more without know what kind of ticket, for which route.

Koockainoo87

I bought a ticket from Zurich Flughafen to Munich BH. The ticket says the following:
Exchange possible up to one day before the 1st day of validity / no refund. Contact - telephone +41 (0)848 44 66 88 (fees according to service provider) or at the station in Switzerland.

I tried calling but can’t get through and I can’t get to a train station one day before the departure as I am arriving at the airport around that time. Thanks for any advice

RolandP

Koockainoo87

From the U.S., to call Europe, you have to dial 011 first, followed by the phone number.

You can actually use 011 41 51 225 78 56.

Krist

+41… should work too. That is the international standard, and leaves figuring out the details on how to set up an international phone call to your phone.

The problem is that many foreign operators block Swiss 0848 numbers, as these are numbers with extra charges. That is why calling +41 848 446 688 sometimes does not work, even though the number is formatted correctly.

From the US hence call +41 51 225 78 56