Hello! I received an email from SBB, what does this email mean? Is this email saying that our train was cancelled or that we need to reschedule? [upl-image-preview uuid=d6d92752-1b46-45b6-8f24-c5a043df1e09 url=https://static.community.sbb.ch/2025-07-20/1753011311-337536-screenshot-2025-07-20-at-43453-am.png alt={TEXT?}]

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Taylor Simpson

Hello! I received an email from SBB, what does this email mean? Is this email saying that our train was cancelled or that we need to reschedule?

Danhiel

Hello Taylor Simpson

The 27.07.2025 is a Sunday and the trains could be very busy if some of them are cancelled. I would contact the SBB in advance to get a new reservation and not wait until the day of departure.

If you are currently not in Switzerland, you can also use this number:

+41 51 225 78 56 (24/7, waiting times may occur).

Kind regards
Danhiel

Krist

It is just standard boilerplate. There are saying that the system that warns you automatically if there is a change or a cancellation is not working. So they are reminding you that it is your responsibility to proactively check shortly before your travel date. This is anyway something you always should do. Train travel is not like air travel. Think of it as a fast subway…

You have a ticket, and this allows you to travel. A change in schedule, or a cancellation does not invalidate your ticket. If it does indeed turn out that the train you booked is not running you just use your ticket on another train. Go the FrecciaDesk at the had of the tracks in Milano in that case to have your reservation changed.

Krist

Crurently no trains are cancelled on that day, and the email also does not say that the OPs train is cancelled. It is just informing that were a train cancelled there would be no warning, so best be proactive. That is all.

Its in fact a superfluous, confusing mail that SBB should not have send out. Proactively checking your schedule is something you should always do.