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unable to login in SBB mobile app

Zgenzayan007

I am able to login via my desktop. I am able to login using my Iphone via the Chrome app (Safari does not work), however, I am unable to login on the SBB app itself. I hit the “login” button and I just get a blank red screen with no option to enter my login info. Any ideas?

Nicole_B

Hello Zgenzayan007

SBB Mobile always uses Safari as the in-app browser for Apple devices, even if a different default browser is defined.

I suspect that “Block all cookies” is activated on your device in the system settings (advanced Safari settings). Please deactivate this browser function, then the login should work again.

Kind regards,
Nicole

Zgenzayan007

Nicole_B

Thanks Nicole, that worked!