Confirmation of half-fare card SwissPass cancellation

Vozoija59

Hello, I have tried to cancel my subscription (well in advance!) to the half-fare SwissPass but did not get any confirmatory message nor email. I just ended up in a page with the cancellation information and 2 buttons: withdraw cancellation or invoice. I clicked on invoice and a pdf opened up to confirm that the oustanding amount is 0,0CHF. Can anyone confirm that I am following the right process? Thanks in advance!

RolandP

Hello Vozoija59

This website is not made for the purpose to contact SBB.

Please use the free SwissPass chat instead or call the SBB Contact Center: 0848 44 66 88 (CHF 0.08/Min).

https://www.sbb.ch/en/help-and-contact/products-services/swisspass.html#anchor4

Thank you.

Kind regards,
Roland

TatianaR

Hello Vozoija59

Thank you for your message.

You can contact the SBB Contact Centre on +41(0)848 44 66 88 (CHF 0.08/min.) or use the chat function at the bottom of this page to ask if your cancellation has been received.

You can also obtain this information from the SBB Travel Centre.

Have a nice day.
Best regards, TatianaR

RedBaron

Vozoija59
Actually you can check the status of your half fare travelcard yourself under swisspass.ch > My services

Vozoija59

TatianaR Thank you! (I could not eqasily find the chatbox and because I live in France, I wanted to avoid calling the swiss telephone number)