Supersaver Upgrade

Ghuessoiwi26

Subject: Request to Cancel Supersaver Upgrade and Purchase a Supersaver Ticket Instead

Dear SBB Customer Service,

I mistakenly purchased a Supersaver Class Upgrade ticket without realizing that it requires a valid base ticket. I do not have a base Supersaver or standard ticket, so the upgrade cannot be used on its own.

I would like to kindly request the cancellation or refund of this upgrade ticket, and I am willing to purchase a proper Supersaver Ticket instead for the same route and travel date.

Here are the details of the upgrade ticket:

Travel date: 23th September

Route: Lucerne to Grindelwald

Time: 12:06₁₄:40

Date of purchase: 26th July

I would appreciate any help you can provide in resolving this issue. Please let me know if further information is needed.

Thank you very much for your understanding and assistance.

Best regards,
Hyejeong

TatianaR

Hello Ghuessoiwi26

Thank you for your message.

We at the SBB Community cannot refund tickets.

The best thing to do is to call the SBB Contact Center on +41(0)848 44 66 88 (CHF 0.08/min.) to arrage the refund. If you would like to make the request in writing, you can find all the information you need here.

Have a nice day.

Best regards, TatianaR

Krist

The easiest thing to do is just buy a 2nd class ticket (regular or supersaver) for the same train. That way you are going to be OK, as a class upgrade is valid in combination with any 2nd class ticket or pass.

Given that you plan on spending time in Grindelwald have you considered getting a pass or the Half Fare Card?

Kohoighoinn15

혹시 환불 받으셨나요?? 저도 같은 처지라서요…ㅠㅠ

RolandP

Hello Kohoighoinn15

It is not possible to refund a Supersaver Upgrade ticket.

Thanks for using English or any Swiss national language when asking questions.

Kind regards,
Roland