change my Swiss travel pass dates

MehulJain · 2023-02-13T07:55:42+00:00

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MehulJain

I mistakenly booked 8 day pass on 9th Feb for me and family and it started from 9th Feb, whereas I want it from 15.03.2023. I tried to call them on 13.02.2023 and they can’t do much to refund me. I am still in Dubai and I did not travelled to Swiss yet. I really need my tickets to be valid from 15.03.2023 onwards for 8 days pass and wants to change the dates of my pass from 09.02.2023 to start from 15.03.2023. Can you please help me with their email address as my emails to these ID’s are not being delivered (SBB Admin: email deleted)

(SBB Admin: email deleted)

Please help how to change the validity dates.

RolandP

Hello MehulJain

The only way to contact SBB is by filling in the contact form: https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

If you were told that a refund is not possible, there won’t be any better response. The problem is, you want to change the validity dates of a Swiss Travel Pass whose start date is already in the past. You cannot change dates of an active pass.

Best regards,
Roland

MehulJain

Sorry, but when I submit the request on above link there is error on website and doesn’t gets submitted successfully. I tried a lot and I also sent them emails on service@sbb.ch, sbbclient@order.info.sbb.ch, sbbclient@sbb.ch. But no one responded and seems they just want to be unfair. Is very bad policy and not correct way to help someone who is stuck.

ZoeS

Hello MehulJain

Thanks for your feedback.

The link works for me. Go to www.sbb.ch. Navigate to Help & Contact. Scroll down until you get “Submit praise or complaint.”. There you can fill in the contact form.

FYI, we no longer have direct e-mail. You can reach us via contact form or by phone to the Contact center. Thank you for your understanding.

Have a nice day. Greetings ZoeS