Update of the lost and found progress

Heath

I lost my backpack in the train which was heading to Basel on 4 Aug 2025. After getting off in Thun, I got the help from the police to call the staff in the train to look for my backpack. Fortunately, the train staff said it was found and will be put at the Basel station. However, until now (5 Aug), I still haven’t received the update email talking about this and am worried again if my bag is really safely placed at Basel station. What can I do at this stage? I can’t call the train station as my roaming service seems doesn’t work. Thanks.

RolandP

Hello Heath

If it has not been treated as an express search request (and you consequently have paid CHF 50), it will follow the normal lost & found process. You have to fill in a lost property report and then it will be matched at the central storage for lost property. Due to the huge number of lost items, it may take up to three weeks to have it back, however.

https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html

The fact that you were in contact with the police will not change a lot.

Alternatively, you can call the SBB Contact Center to check whether the lost property is still at Basel SBB and not already sent to the central storage:

+41 51 225 78 56 (24/7).

Customers cannot call station offices. The phone numbers are not public.

Kind regards,
Roland

Heath

Thanks for your prompt reply. Do you know how long is the lost item put at the station before sending to central storage?

RolandP

Hello Heath

They are usually sent daily at night.

As I said before, best to call SBB to see if it is still at Basel SBB station.

Kind regards,
Roland

Heath

The problem is my roaming service seems to have problem and can’t make the call. Is it possible to ask the train station staff to help me call Basel station to check?

RolandP

Hello Heath

That could work…

Kind regards,
Roland