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11/08/25 20:28 from Basel SBB to Zermatt delay

Goschienip47

Due to this delay, I missed the last train and was unable to use my hotel.

I’m trying to file a claim for compensation, but they say I need an IBAN code, but Korean banks only use SWIFT codes, and I don’t have an IBAN code.

And I’ve already left Switzerland.

What should I do?

RolandP

Hello Goschienip47

Firstly, welcome to the SBB Community!

Did you contact the staff on the train to find a solution? You were certainly not the only one?

Please contact SBB through their contact form and mention your credit card number that you had used to purchase the ticket.

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html?stepId=3.2

Kind regards,
Roland

Krist

The last train of the day from Visp to Zermatt will normally wait for a delayed IC.

[inconnu] Is there actually a way for us customer to look up if a train had a delay on a particular day? I wonder how delayed that IC was on that day. Normally the last train to Zermatt would wait for delayed ICs in Visp.

Danhiel

Krist

Yes, you can select the connection and click on “Confirmation of delay”. The train from Basel to Visp was cancelled and the train from Visp to Zermatt on time. Unfortunately it is no more possible to find the cause of the delay/cancellation. For internal trips in Switzerland hotel nights are not refunded if it is an external cause, when railways are not responsible.

Krist

There were two later trains from Basel to Visp. Did they operate? Because the obvious thing to do for SBB would have been to just arrange for taxis in Visp to bring people to Zermatt.

Danhiel

Krist

The following trains were on time. In this situation I would ask immediately the SBB in Basel or the train staff. It may be too late to find someone in Visp, the ticket office is closed.