Door to Door Express Luggage Shipping

Logistx

Hello, I have two luggages for same day express door to door shipping from a hotel in Luzern to a hotel in Wengen. However the hotel in Luzern said there is usually a printout with a barcode so the forwarder can scan the barcode for shipping.

I went to the SBB customer service in Luzern and they said the forwarder usually has the labels and will put it on when they get to the hotel. Not sure what to do in this instance.

RolandP

Hello Logistx

The colleague at the travel center is right. You can verify it with an SBB Contact Center agent: +41 51 225 78 56.

Just keep in mind that you need to leave a copy of your train ticket with your luggage should you not be there at pick-up.

Kind regards,
Roland

Logistx

I think the problem with the train ticket is I have a 3-day Berner Overland pass. Would I need to leave a copy of that?

Also, I did leave a note for the forwarder to pick up at receptionist and leave the luggages at the receptionist of the other hotel.

RolandP

Logistx

You must show a ticket (or a copy if it) as only luggage of railway customers is being transported.

Keep in mind the Berner Oberland Pass is not valid on the IR15 to Bern, should you plan to take this connection.

Kind regards,
Roland

Logistx

RolandP

Hi Roland, it’s nearly the drop off time and I haven’t received any notice from the forwarder, should I be concerned?

“By 8 p.m. the day before collection or delivery, the forwarder will always provide you with a two-hour (Luggage Special three-hour) window in which your luggage will be collected or delivered. This window is determined by the forwarder. ”

Logistx

Thank you! We were planning to take the Interlaken Express straight down to Interlaken.