Luggage Transport: What does Sils/Segl Maria "Hauszustellung" mean?

gymshoey

I have had an excellent experience with using SBB Station-to-Station Luggage transportation services in the past, and I would like to use this to send my luggage from Pontresina to Sils/Segl Maria. I was surprised that Sils/Segl Maria was even allowed, since Sils/Segl Maria doesn’t appear to have a train station; it only has bus service. However, when I checked the website (https://www.sbb.ch/en/tickets-offers/reservation-luggage/checking-taking-luggage/station-to-station/check-in-collection.html), Sils/Segl Maria is listed as an available option for Station-to-Station transfer. When I enter the route information into the “Deadline Calculator” (https://gepaeckshop.sbb.ch/deadlinecalculator/regularluggage?culturename=en), it only gives me the option to send to “Sils/Segl Maria Hauszustellung”, which I believe means Sils/Segl Maria “Home Delivery”. But what exactly does Home Delivery mean? Where is the luggage delivered to? Is it delivered to a bus “depot” (which I have never run across in CH before)?, to the TI office?, or to certain hotels? If only certain hotels, where can I find out which hotels? Is it still charged as Station-to-Station (12CHF) or something else (>12CHF)? Thank you so much for your help.

RolandP

Hello gymshoey

Welcome to the SBB Community.
Kindly note, this customer support page is run by volunteer travel experts and passionate SBB clients both sharing their knowledge and experience. We are not the SBB customer service, however.

If you wish official advice, please contact SBB by phone (+41 51 225 78 56) (24/7) or chat (ask the bot to connect you with an employee):

https://www.sbb.ch/en/help-and-contact/chatbot.html#anchor4

That said, here is my reply to your question.

It means that luggage can be sent to Sils/Segl at the “station to station” rate, although it is rather a station to home delivery; thus, the luggage will be delivered directly to the customer’s accommodation at no extra charge.

For transportation, please affix your vacation home (or hotel) address manually to the luggage.

Online pre-order of the return transportation is not permitted for luggage sent to Sils.
You shall purchase the return transportation directly at the Tourist Information in Sils. If you have any questions: +41 81 838 50 50 (Tourist Information Sils).

You might want to double-check with the Tourist Information anyway.

https://www.engadin.ch/en/tourist-information/sils-tourist-information

Kind regards,
Roland

gymshoey

That clarifies things nicely. Thank you very much.