Thank you. I phoned SBB. I purchased a semi flexible “Sparepreis Europa” ticket which states ‘Exchanges Possible’. We did NOT buy a SuperSaver so we could exchange if needed.
We just need to change my ticket for the same journey on same day at a later time. I phoned SBB and they said I had to buy a full price ticket for the later train (which costs 2.5 times the price) and then call to get a refund for my Saver ticket. This does not seem to be an ‘exchange’ and the ticket clearly states it can be exchanged. We don’t want to wait to exchange the ticket at station as we want the choose seat on the later train.
Is it possible the person at SBB gave us incorrect information?? Thank you very much.