PERDA DE MALA

JURACYJR

Bom dia, gostaria de saber o seguinte, estou a passeio no norte da Italia e a zona de Lugano, acabei por esquecer minha mochila na parte de cima do trem onde de costuma deixar as malas e sai apenas com minha bolsa grande deixando essa para tras. Isso ja faz mais de uma semana e ainda nao encontraram, como posso resolver a situacao uma vez que vou voltar a Portugal, vi que o servico de envio nao deixava fazer a entrega no meu endereco, nao sei o porque, sera que ainda encontram minha bolsa, ela foi esquecida entre Chiasso e Locarno, mochila da Nike grande e cinza.

RolandP

Hello JURACYJR

English, please?

Kind regards,
Roland

JURACYJR

Seriously??? Have an option to translate directly through the browser, it could have been faster, I would do it when someone replied, but I’ll leave the translation below lol

“Good morning, I’d like to know the following: I’m traveling in northern Italy, in the Lugano area. I just forgot my backpack on the top of the train where I usually leave my luggage, and I left with just my large bag, leaving this one behind. It’s been like this for over a week, and I still haven’t found it. How can I resolve this situation since I’m returning to Portugal? I noticed that the shipping service wouldn’t allow delivery to my address. I don’t know why. Will they still find my bag? It was forgotten between Chiasso and Locarno. It’s a large, gray Nike backpack.”

RolandP

Hello JURACYJR

Thanks.

This platform is run by volunteer travel experts, not by the SBB Customer Service. We do reply in our spare time. Nobody is willing to make the extra effort to translate a message. If you want help, then please make it easy for us.

And, people are definitely more willing to help if you are polite, that includes using a language that is supported here. It is not out faulr that you have lost your baggage, but we will help, though.

That said:

It is not obvious from your message whether you have done a lost property report or not. The baggage, once found, can be shipped to Porrugal using a courrier service. This is not an inexpensive undertake, the expenses are to be covered by you.

It is also not obvious what train it was. Was it a Swiss train, a TILO train, or a Trenitalia train?

Please report your loss with SBB as well as with Trenitalia.

https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html

It can take up to three weeks to hear some news.

Kind regards,
Roland

JURACYJR

@“RolandP” Dispenso sua “ajuda”. Se estiver curioso bastar dar um click com o botao direito do mouse e selecionar traduzir. Acho que este linguajar esta bom assim, comprimentos, se puder nao responda, obrigado.