Forward found items by Fedex

BOB2025

We are now out of the country and wish to have our found items sent asap to our hotel in Amsterdam. How can I update our report with the new instructions and address of the hotel. It is time sensitive as we will leave Europe on the 3rd of Oct. we do NOT have a phone number for Europe so am unable to use the help phone number at .08 per minute.
Items are currently waiting for us at Zurich main station.
Can anyone help?

Danhiel

Hello BOB2025

You can call the SBB Contact Center with this number:

+41 51 225 78 56 (24/7, waiting times may occur).

Kind Regards
Danhiel

RolandP

Hello BOB2025

You can arrange the shipment only when you call SBB as you have to pay for the shipment instantly with your credit card.

Kind regards,
Roland

BOB2025

My difficulty is that my travel cell plan doesn’t allow use of ‘special numbers’ and therefore I cannot call any of the SBB numbers to talk to someone. I have given up on retrieving our items.

Danhiel

Hello BOB2025

You could try with the chat, you will find a link at the bottom of this page. Ask for a consultant:

https://www.sbb.ch/en/help-and-contact.html

Kind regards
Danhiel