Lost and Found - no update

Whaickeayuen20

In April, I accidentally left my phone on a bus. I realized it immediately and even saw it on the seat as the doors closed. I promptly filed a lost item report, providing all relevant details (bus number, time, location) and attached a screenshot showing the phone’s location, which appeared to be at the CFF Lost and Found office.

Since then, I have called multiple times and even visited the service desk in person. While every interaction with customer service has been polite and professional, I regret to say that none of these efforts have brought me any closer to recovering my phone.

I have great respect for the work and professionalism of CFF and its employees. However, this situation is deeply disappointing and raises concerns about internal handling processes, as it gives the impression that the item may have been stolen. I truly hope this is not the case and that this matter can be resolved.

I would be sincerely grateful for your help or for any guidance on how to proceed further.

Kind regards,

Danhiel

Hello Whaickeayuen20

I can understand that this situation is disappointing for you.

I rather think that it was impossible to identify your phone and find a match with the loss report. There is absolutely no guarantee that a lost item will be found or identified, so I don’t see what you could blame the SBB for. No one will investigate, especially after several months.

Unreturned items are not kept forever, your phone is definitely no longer at the lost and found office. There are more serious problems in life than losing a device that you throw away after a few years anyway. If I were you, I would stop worrying about it.

Kind regards
Danhiel