Half fare charged for 13 year old with parents traveling with Half Fare card

Sukeshkha

I was charged for my 13-year-old’s regular ticket even though he should have travelled free under the Swiss Family Card when accompanied by adults with Half Fare Cards. I had set up the profile for my son with the available options for travelcard on the SBB Mobile app. Swiss Family car option was not available. Available options were:

Half fare travel card
GA Travelcard
Junior Travelcard
Children’s Co-travel card

How can I claim refund. And how do I book further tickets?

Danhiel

Hello > Sukeshkha How can I claim refund.

You can find information about refunds here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

Kind regards
Danhiel

Krist

With the Swiss Family Card your 13yo travels for free when accompanied by a parent, provided the parent has a valid ticket. Hence you do not need to buy a ticket. You do not need to set up a profile. You do not need to do anything beyond buying tickets for the adults.