Thank you for your request.
Did you receive an error message? If the email is not sent, the sale may not have worked. The amount deducted is only reserved, not definitively debited. it will be transferred back to your payment method.
Have you possibly made a typing error in the e-mail address? I recommend that you call the contact centre on +41 848 44 66 88 (CHF 0.08/min.) to find out whether you have a ticket.
We are there for you if you have any questions. Have a nice day.