For years now, the Annemasse train connection operated with SBB has been consistently unreliable, and nothing has improved. Late connections have become the norm rather than the exception. There are often no platform or onboard announcements when trains are delayed, disrupted, or cancelled, leaving passengers completely uninformed.
What makes the situation even more frustrating is that even the official app frequently provides no real-time information—no clear delay updates, no cancellation notices, and no guidance on alternative connections. Passengers are left guessing, missing connections, and wasting time with no accountability or explanation.
How is it possible that in 2026, with all the available technology, a major cross-border rail service still fails at basic communication and punctuality? This ongoing lack of transparency and reliability creates daily stress for commuters and seriously undermines trust in the service. After all these years, it is unacceptable that the quality remains the same.