Refund Request

Riembooram70

Refund Request – RE33 Train from Aigle to Geneva

Dear SBB Customer Service,

I took the RE33 train from Aigle at 11:57 to Geneva at 13:21 and had a very uncomfortable experience:
1. There was no restroom on board. As a woman, this caused me significant distress.
2. There were no available power outlets to charge my phone.

Given these issues, I do not feel that the 36-franc ticket I purchased provided the service I expected. I kindly request a full refund for this ticket.

I would appreciate your prompt response and guidance on how to proceed with the refund.

Thank you for your attention.

Best regards,
[Nomin]

RolandP

Hello Riembooram70

This is not the SBB Customer Service.

A ticket comprises the transportation services from A to B. A toilet or power outlets are not guaranteed amenities, especially on regional services such as a RE. As the transportation contract was fulfilled, there is no refund.

Kind regards,
Roland

Krist

Well, this is not the SBB customer service, but a community forum, where SBB customers help each other. As such this is not the place to ask for a refund.

But I doubt you are entitled to one. If the train got you to your destination the SBB has upheld its end of the bargain. That you had higher expectations does not entitle you to a refund.

Note: The RABe 511 trainsets used on that route do have restrooms, and 1st class has power sockets.