bought a ticket but no received

I bought the ticket as a guest and I have no received any information

Hello Riimkx m

Good day.

In this case the purchase was not successful. Please retry.

Kind regards,
Roland

But I have been charged

This is just a reservation and not a payment. It will disappear within days.

Make sure your credit cards supports 3D secure ID.

Meaning it will be refunded automatically
As I didn’t receive the email for the ticket

Tip: Do not buy tickets as a guest. Make an account first. Then login, and then buy your ticket.