Express Door to Door

Theevouheamb45

I am a travel advisor trying to establish luggage transfer reservations for my client while in Switzerland. I’ll need express/same day door to door luggage transfer from Lucerne to Grindelwald and then another day from Grindelwald to Geneva. Am I able to do this on their behalf online with my own account or will it have to be done by them? Open to any tips or info as I’ve not done this before - trying to make it as easy as possible on them by leaving their bags at their hotel for pickup and having them taken to their next hotel that evening. Thank you!

RolandP

Hello Theevouheamb45

Welcome to the SBB Community.
Please keep in mind, this is a help forum run by volunteer travel experts and experienced SBB customers. If you, as a professional, are seeking professional advice about the luggage services, it may not be the best advice to trust on free help pages, yet to get in touch with SBB; there is a chat feature where you can contact an SBB employee:

https://www.sbb.ch/en/help-and-contact/chatbot.html#anchor4

That said, you can do this on their behalf. Yet, the customers must be in the possession of a public transit ticket valid for the same destination as to which you would like to send their luggage. And, the customers must be present during luggage pick-up unless the hotel concierge is willing to take over this task.

https://www.sbb.ch/en/tickets-offers/reservation-luggage/checking-taking-luggage/door-to-door.html

The express option can become costly, depending on the number of luggage.

Kind regards.
Roland