Hello, As the title says I can't register my swisspass card in mobile app. I have just received the physical card by Post and I want to add it in mobile app. I receive error that I am not connected to Internet even if I am. [upl-image-preview uuid=0ea186b5-63af-47a3-82d1-c20535ce9178 url=https://static.community.sbb.ch/2026-04-09/1775715978-441636-whatsapp-image-2026-04-09-at-084922.jpg alt={TEXT?}] [upl-image-preview uuid=e74f90a5-0ebd-4a28-a539-1fdd5cfbc058 url=https://static.community.sbb.ch/2026-04-09/1775715978-637514-whatsapp-image-2026-04-09-at-081658.jpg alt={TEXT?}] Any ideas? Thanks!

@"Goudiliequ58"#p179146 Do you use VPN?

Can't register my swisspass card in mobile app

Goudiliequ58

Hello,

As the title says I can’t register my swisspass card in mobile app. I have just received the physical card by Post and I want to add it in mobile app. I receive error that I am not connected to Internet even if I am.

Any ideas?

Thanks!

RolandP

Hello Goudiliequ58

What if you click on set it up now?
Has the SwissPass card been registered in your SwissPass account?

Kind regards,
Roland

Goudiliequ58

Hello Roland,

Yes - after i click on set it up now - page in the 2nd photo appears.
And Yes - the card is registered in account.

RolandP

Goudiliequ58

Do you use VPN?

Goudiliequ58

I tried both with and without VPN - result is the same.