The train I booked has been rerouted

bgkang0818

I booked a train via SBB for April 19th from Interlaken East Station to Florence.

The details of the reservation are shown below:

After booking, I recently checked again and noticed the route has changed. It seems the change was made due to construction.

I haven’t received any notification via email or in my booking history, so I’m not sure if the change is correct… I’m quite confused.

Even when I go to the ticket page, it still shows the route from before the change.

The screenshot shows the route I found by searching on SBB for the same departure time.

There is also an 8-minute transfer time.

Will there be any issues traveling on the changed route?
Since the ticket page I booked shows the route from before the change, is there no need to rebook or modify it?
I’ve heard that delays occur quite often, and given the 8-minute transfer… if the train gets delayed during the transfer, would the station allow me to switch to a different train if I inquire?

Tafunge25

Hello @bgentes

What kind of a ticket did you buy? In general, regular Swiss train tickets are not bound to a specific connection. However, you must stay on the route you initally booked. There are two routes between Spiez and Brig (i.e. between Spiez and Domodossola). When you go to the ticket page, you do get a different train (!). RE1 takes the old route via the old Lötschberg tunnel (it for example also calls at Kandersteg) whilst most international trains as well as the IC6 and IC8 and probably also the EC63 initially booked pass through the newer Lötschberg base tunnel and therefore call at Visp. As far as I know, the choice of path between those two is fixed and your ticket is only valid on train which pass by Visp ( @RolandP is this true? The Lötschberg is not in fare regulation T603) .
Assuming you still want to travel at the times as indicated when you made your reservation, you can also take a connection which has one additional interchange and therefore is not shown by default by the online timetable, but you can force it by enabling a VIA-option (first setting after clicking on the settings icon on the lower right) and entering via Visp.
Then, for the italian part of the trip, the trains also seem to be running differently as on your ticket. Unfortunately, I don’t know exactly myself about what is going on there.
In any case, if you miss a train connection, european passenger rights guarantee you that you can without any additional costs take the next train towards your destination. For italian high-speed-trains with mandatory seat reservation, talk to an agent in order to get a new reservation in the case you miss your connection.