Swiss Half Fare card has expired before its actual use

Sheewarrea52

We are a family of 4 from the US visiting Switzerland for the first time in May. I purchased 4 Swiss Half Fare cards on March 5 on the SBB.ch site. I did not realize that were activated on March 5 and expired on April 4. How do I get a refund so that I can get the Swiss Half Fare cards for May?

RolandP

Hello Sheewarrea52

Good day…

That is almost impossible, because how to prove that it has not been used? Normally, tickets are not refunded after validity as there are no systematic ticket checks on board of public transit services.

You may try contacting SBB, though:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/complaints.html?stepId=3.17

And, people in Switzerland love niceties such as a hello & greeting in messages. Could be a useful hint when contacting the customer service.

Kind regards,
Roland

Sheewarrea52

Hi RolandP
Thank you for the information Really appreciate it. Will try for a refund