"The purchase could not be carried out"

Hobie1

Hello everyone, I have been trying to book a number of trips on the SBB website, multiple destinations on various dates, maily in June. Every transactions I attempt gives me this error message:
“The purchase could not be carried out. A technical error has occurred. Please select your preferred product again or try a new search via the timetable overview.”
I have tried using different computers using both my SBB account and as a ’Guest", all with the same error result. I am booking from Australia and have never had issues like this before. My credit card is current. I would appreciate any suggestions as to what might be happening.
Cheers
Bob

Ckogiembea50

I am experiencing the same issue from the United States. I head over in three days and would like to purchase a Swiss Travel Pass. Assistance would be appreciated.

Ckogiembea50

This has been an unbelievably poor experience. Everybody blaming everybody else. But I’ve talked to my bank and they talked to 3D Secure and the problem is definitely at SBB. They are ruining my vacation and it hasn’t even started yet.

Ckogiembea50

After 3 days I finally stumbled across a solution. They ask for your credit card expiration in the MM/YY format. On a whim I entered it in the MM/YYYY and voila, I had my passes. This is of course ridiculous but it is what it is. Hope this helps someone.

Tafunge25

Hallo Ckogiembea50
So did I get this right, you were asked the credit card expiration in the MM/YY format and when you entered it in this format, it worked? My (swiss) credit card has its label also in the MM/YY format and I think this is the normal case all over europe…

Hobie1

Thank you, I will give this date thing a try. FYI, I’ve had no trouble booking trains with the SBB App on my phone (cell).

Yuxoshe78

Same problem, very frustrating! Using MM/YYYY didn’t work for me, still getting the error. SBB. what is going on?

Yuxoshe78

Also super frustrating that after it errors, it does NOT allow me try again, it deletes the entire booking and leads me back to the initial search page.

Wiereemboull91

I am also having the same problem trying to purchase Saver Day Passes. I tried on desktop firefox, desktop chrome, mobile firefox, mobile chrome.

Ziefukough58

Will credit card work in person rather than online?