Failing identity check on confirmation of mobile number

hergerr · 2023-01-08T12:04:34+00:00

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hergerr

Hi community

I’m trying to go through identity check, to buy Halbtax, but on “Confirmation of your mobile number” step, form does not accept code, that was send on my phone. Have you had such problem? I have a phone number from another country, but I get the code.

AferditaH

Hello hergerr

Thank you for your query.

We are not aware of a general problem at the moment. Please contact the Contact Center directly at +41 (0) 848 44 66 88 or +41 51 225 78 00.

I wish you a nice day.

Kind regards, AferditaH

hergerr

Hi @AferditaH. Could you provide an email address? It would be far easier for me to send screenshots and describe the problem

schwarzd

Hi hergerr

You can find information about the identity check at https://www.swisspass.ch/faq?lang=en#idcheck
There is also a contact form listed at the bottom of the page. You can also use it to send an attachment/screenshot.
Our support specialists will then clarify your question and answer you by e-mail. Please note that there are currently waiting times for an answer.

Best regards,

Daniel

hergerr

schwarzd Thanks. I have just sent the message.