MULTI TRIPS ON APP

Mirice54

Hi there, I hope you are well. We are an older Australian couple heading to Switzerland and are booked for travel in September, our ticket details are. Libero Individual Ticket
Zones 100 101 115 126 626 700 701 710 720 730 740 750
Your choice:
Interlaken Ost
via direct
Ber

I have just added the SBB Mobile App to my phone and notice we have a booking on two Trains on the 21.09.26 the 9.59am departure and 11.59am departure?

Just checking if that’s because of the type of ticket we purchased - we can travel on either journey or i double booked?

Thank you, will appreciate your response.

Krist

Trains are mass transit in Switzelrand, just like in Australia. The SBB network is the same size as the Sydney Trains network. And it operates on a “turn up and go” basis, just like in Australia.

So to get from Interlaken you buy a ticket from Interlaken to Bern, and what you get is just a time and zone based ticket for the Libero tariff system. So you have unlimited travel on all public transit in the zones mentioned for 180 minutes after the time mentioned on your ticket.
You can see the zone map here:
https://www.mylibero.ch/sites/default/files/2025-12/Libero-Gesamtzonenplan-2026.pdf
Public transit works like that in many places in Europe. You have a zone system, and to travel you buy a number of zones, and can use any public transit within those zones.

If you have two tickets one with validity starting at 9:59 and another starting at 11:59 you did do something odd there.

Are you only going one way, or are you doing a day trip? Because in that case buying a day ticket (which is twice the price of a single) is that best option, as that gives you a whole day of unlimited travel in those zones.

Also there is absolutely no advantage, and quite a few disadvantages in buying such tickets in advance. This is mass transit. You can easily buy these tickets on the day itself. When I go to Bern I usually buy the ticket richt after I have put my hat on to get out of the door :-)

Maybe just see if you can cancel the tickets. Your plans might change.

Mirice54

Thanks for your help no idea why or how the other ticket showed up so will cancel the second.

RedBaron

Hallo Mirice54
With a zone ticket like in this scenario, you do not ‘book a train’. A zone ticket allows unlimited travel back and forth within the listed zones during the validity period. A ‘bus/tramway ticket’ in Berne will also be a Libero ticket, look and work the same, but just include e.g. 2 zones and be valid for 1 hour.

It’s just that you obviously looked up the 09:59 IC81 train from Interlaken Ost to Berne in the timetable and selected a ticket for that connection. The system is generally suggesting the right ticket option(s) for the selected connection. And in this (zone ticket) scenario, it matches the validity start time/date of the ticket to the train departure time, so you could still use the same zone ticket for some tramway or city bus rides after arriving in Berne, until it’s expiring.
As that Interlaken-Berne journey lasts just under an hour with IC trains, you could also board one or two later ones in Interlaken.

Mirice54

Great stuff thanks guys now undestand and sorted it, cancelled the later trip (with full refund) and brought the earlier trip which all worked and sorted the trips into order on the App. Thanks very much for your help looking forward very much to being there!