Refund of duplicate tickets

Shughouwek70

Hello everyone,

I booked a train ticket from Paris to Zurich through SNCF. When I paid for the ticket the website told me that the ticket I was buying has expired already because it took me so long to pay for it. So I waited for an hour just to see if SNCF will send a confirmation that the sale has gone through. Unfortunately, there wasn’t a confirmation received. So I did the process of buying the ticket and it went through. The next day I end up having two tickets on the same train, same time but different seats. I was requesting for a refund for either one set of the tickets since one of them is redundant.
the reason SBB is involved, The train journey was split into three. Paris-mulhouse ville, mulhouse ville - Basel sbb, Basel sbb-Zurich HB, the last leg is SBB CFF FFS. I paid all of this to SNCF and I requested a refund and they said that they can only refund the first two legs of the trip because it is their train and will be penalized as per T&C. The last leg is SBB.
I understand the T&C.
My question is: Can you (SNCF and SBB CFF FFS) make an exemption to reimburse me fully since no one is ever going to use the other set of tickets?

Danhiel

Hello Shughouwek70

Did you buy your ticket with an account? If not, I suggest to always buy tickets with an account if possible. You have a second possibility to see if a ticket is available or not. If a mail can be delayed, it is less likely that a ticket doesn’t appear in the order list.

This was obviously a technical problem and I think that SNCF should take responsibility for it, even if SBB doesn’t refund the ticket. You can also look at this page if you are not satisfied with SNCF’s response:

https://mediation.sncf-voyageurs.com/en/the-sncf-voyageurs-mediation

Kind regards
Danhiel

Krist

We are not SBB. We are just a community of train travellers.

I believe however that SNCF is incorrect here. You bought the tickets through them. All pre and post sales goes through them as well. If the tickets are refundable (they probably are) they should do that for you.

Shughouwek70

Yes Dahniel. Thanks for your comment. Both sets of tickets were bought on my SNCF account . They have refunded me the first leg just now and slap me with a 38 euros for cancelling.