Wrong direction itinerary booked

majaschreiner00 · 2022-12-26T09:07:56+00:00

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majaschreiner00

Dear SBB community

Only now have we noticed that we have received the tickets issued for the wrong direction for our night train. Instead of booking Zurich Ljubljana night train tickets for our family of 4, we have tickets for Ljubljana Zurich.

Since today is the 2nd Christmas Day and the rail service phone is busy (I’m in the queue to talk to them right now), my question is: Is there an email address where you can reach the rail service?

Thanks a lot and merry Christmas,
Maja

RolandP

Hello majaschreiner00

No, there is no e-mail address. International tickets can only be changed by calling the SBB Contact Center. Try to call at night, after 20:00.

Best regards,

Roland

majaschreiner00

Hello @RolandP and thank you very much for your prompt reply.

I was able to reach them by phone and book another tickets.

Guten Rutsch and all the best,

Maja