Ski pass Pick Up

dawnwang · 2022-12-23T04:15:39+00:00

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dawnwang

I have bought a ski pass with train tickets on the website as a guest without login. However, I didn’t receive the ticket nor the ski pass, or other forms of confirmation via email. I saw the method is pick up. May I know where I can pick up my ski pass and train tickets?

NicolasK

Hi dawnwang

Thank you for your request.

Have you checked your SPAMS to see if you have received an email from the SBB?

For data protection reasons, we do not have information about our customers’ orders. I advise you to contact our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or if it does not work at +41 51 225 78 00, my colleagues will inform you.

I wish you a happy holiday season.

Best regards
NicolasK