Thank you for your request.
Have you checked your SPAMS to see if you have received an email from the SBB?
For data protection reasons, we do not have information about our customers’ orders. I advise you to contact our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or if it does not work at +41 51 225 78 00, my colleagues will inform you.
I wish you a happy holiday season.