Solicitec Feedback Impossible

rsbrux · 2022-12-21T10:04:48+00:00

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rsbrux

I was invited to give feedback on my experience on this website. I was trying to find help for the missing list of previous trips in the SBB Mobile app. Not only do I find no help (it has evidently been a known problem for some time now), I am also unable to post in the relevant thread, https://community.sbb.ch/t5/SBB-Mobile-SBB-Preview-EasyRide/Tickets-booked-online-are-not-appearing-in-the-mobile-app/td-p/9244. Clicking on the “Antworten” button produces no response (in Firefox 107.0.1 running under Windows 10 21H2).

When I attempted to give this feedback, I got the following error message:

Authentifizierungsticket stimmt nicht überein, Authentifizierung fehlgeschlagen.

schwarzd

Hi rsbrux

Thanks for your feedback. Especially older community posts are abused for spam comments. Therefore, we close the reply function.

Information about tickets (current and past trips) in SBB Mobile can be found at this link:

https://www.sbb.ch/en/help-and-contact/produkte-services/apps/sbb-mobile-sbb-preview/sbb-mobile-app.html#sbb3545af

If you still have questions, there are several support options available on the mentioned page at the bottom, such as using the contact form, by phone or live chat.

Best regards, Daniel