Error UTE-510

BrettK · 2022-12-19T10:19:02+00:00

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BrettK

I have installed the SBB Mobile App but receive an error message UTE-510. How do I fix the problem?

RahelW

Hello BrettK

In order to sign in to SBB Mobile with your SwissPass-Login you have to accept the Cookies. This is how it works:

Open Google Chrome on your smartphone
In the upper right-hand corner click on the 3 dots then «Settings» → «Site settings» → «Cookies»
Then select «allow Cookies»
Open SBB Mobile and sign in with your SwissPass-Login

I wish you good luck and an awesome afternoon.

Regards, RahelW

Petr

RahelW

Hi RahelW,

Kindly provide similar instruction for an iOS, as I’ve faced the same issue and do not even have google chrome

Thank you!

RahelW

Hello @Petr

On your iPad, iPhone, or iPod touch, choose Settings > Safari, and then choose the Cookies section. If you’re using a different browser, you can check with your provider to learn how to disable cookies.

Have an excellent day.

Kind regards, RahelW

BrettK

I still receive the same error. Cookies are enabled. Is there another solution

schwarzd

Hi BrettK

Please try the following steps:

Close all apps completely
Open SBB Preview App* and log in (login should work there. If not, reset password)
After successful login, switch to SBB Mobile App and log in.

* if not installed, here are the store links:

App Store (iOS)
https://itunes.apple.com/ch/app/sbb-mobile-preview/id1074833098?mt=8

Play Store (Android)
https://play.google.com/store/apps/details?id=ch.sbb.mobile.android.preview

If all this does not help, please contact us via the SBB Mobile support form. And mention/link to this community post.

Best regards,

Daniel

Andriman

schwarzd Hi. I’m getting the same UTE-510 error in both apps. Login works, however, cannot make any adjustments to profile, nor enter payment methods. IoS 16.1 running on iPhone XR.

schwarzd

Hi Andriman

Please note @Carlo_CSM’s comment in this thread:

https://community.sbb.ch/t5/SBB-Mobile-SBB-Preview-EasyRide/Fehlercode-UTE-510/m-p/54019/highlight/true#M7100

Best regards,

Daniel

Andriman

Andriman Got the issue solved by logging into SBB web and completing all data fields there. After that also iOS app worked and was able to complete ticket purchase with it.